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Role Purpose

Our passion is to work together as a team to help our clients grow, discover their strengths, and heal themselves from within.

We are looking for passionate, competent, and committed clinicians to join our team. We will provide you with flexible working hours, and supportive team environment.

 

About Your Hart2Hart

Your Hart2Hart

Your Hart2Hart is a B Corp that was developed to offer an improved model of care based on choice, respect and innovation. Your Hart2Hart provides flexible, supportive and individualised service through a team of qualified, dedicated and caring professionals. We share a goal to improve the lives of those who choose our services. We strive to be recognised as industry leaders.

 

Your Hart2Hart has proudly developed B Corps model of care in response to consumer driven care and supports; the Caring Business. Our consumers, our customers, are at the heart of everything we do. We are proudly and consistently innovative, caring and responsive. We are the changed service delivery the community was promised.

 

Our Values

Respect Respectful communication is at the heart of all that we do.
Trust Integrity and sincerity is the foundation of our services, we are genuine and truthful.
Innovation We listen, we learn, we adapt, we innovate.
Independence We help you to live independently and put the choice back in your hands. You choose we support you.
Participation We encourage your active participation in choosing and using services as well as in accessing the broader community to meet your goals and needs.
Partnership We strive to improve the lives of all our customers and we do this through partnership with you as well as services and events that work to improve our community.

 

Functional Responsibilities

You will provide services to participants and families through assessment and provision of support services and assistance in the development and evaluation of support and intervention programs.

Reporting to the Director, Client Service Delivery your accountabilities will include:

    1. Therapeutic use of occupations, and activities, including therapeutic use of self (including one’s personality, insights, perceptions, and judgments, as part of the therapeutic process);
    2. Report writing for NDIS, Aged Care and other relevant reports,
    3. Skill development in self-care, self-management, home management, and  community/work/school reintegration;
    4. Education and support of individuals, including family members, caregivers, and others, through collaborative and consultative partnerships and family-centred approaches;
    5. Care coordination, case management, transition services including discharge planning, and onward referral to relevant services;
    6. Modification of environments (e.g., home, work, school, community) and adaptation of processes, including the application of ergonomic principles;
    7. Assessment, customisation and oversight of a client’s functionality and equipment provision;
    8. Use of natural contexts for assessment and intervention (i.e. home, school classrooms, work settings, community); and

Capability Profile

Key Competencies

  1. Accountability – Accepts personal responsibility for the quality and timeliness of work. Can be relied upon to achieve results with little need for supervision.
  2. Client Focus- Builds and maintains internal and external client satisfaction with the client service experience offered by the company.
  3. Compliance – Complies with applicable legislation, Your Hart2Hart policies, procedures, workflows and instructions.
  4. Ethics and Integrity – Earns the trust, respect, and confidence of clients, colleagues and sector stakeholders through consistent honesty, forthrightness and professionalism in all interactions. Demonstrates and upholds the Your Hart2Hart values.
  5. Relationship Management – Builds constructive working relationships characterised by a high level of trust, acceptance, cooperation and mutual regard.
  6. Safety – Understands and follows applicable legislation, regulations, and other standards to establish and/or maintain a safe work environment.
  7. Team Building – Inspires, motivates, and guides others toward goal accomplishments. Encourages and facilitates cooperation across the organisation and customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding, and guiding employees.

Qualifications & Professional Association

  • A relevant tertiary degree, with full registration with the Australian Health Practitioner Regulation Agency (AHPRA).
  • Lived experience within the disability and/or community services sector highly advantageous
  • An ability to establish rapport, build and maintain trusted relationships with clients

Work Experience

  • Previous experience within Aged Care, NDIS or healthcare client supports desirable.
  • Lived experience within the aged, disability and / or community services sector highly advantageous.
  • Experience leading and developing a high-performing multidisciplinary team environment.

Position Specific Requirements

  • Candidates must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa to be eligible to apply.
  • Drivers Licence.
  • Appointments will be subject to satisfactory National Police, Working With Children’s and Disability Worker Exclusion Scheme checks.
  • The successful candidate will be employed pursuant to the relevant modern award and Your Hart2Hart employment policies.

 

Health and Safety Requirements

Your Hart2Hart safety vision is to eliminate work-related injuries and illnesses, unsafe work practices, and promote the health, safety and wellbeing of our team and clients. To achieve this vision, we will maintain a just and fair positive safety culture, effective safety management systems and eliminate and reduce risk in the workplace to ensure that everyone always returns home safe. Occupational health and safety is both an individual and a shared responsibility. You are responsible for:

  • taking care of your health, safety and welfare and of those around you who may be affected by your work practices;
  • acquiring and maintaining up to date knowledge of the health, safety and wellbeing risks relevant to your position;
  • ensuring all work is performed safely, complying with all relevant statutory obligations and Your Hart2Hart’s occupational health and safety policy and procedures;
  • reporting immediately any potential or actual hazards, incidents, accidents and situations which are or are likely to have adverse effects on the health, safety and welfare of clients, team members and the community;
  • participating in health and safety training and other initiatives including workplace auditing, hazard identification, risk assessments and subsequent investigations to prevent any recurrences; and
  • constructively contributing and cooperating with arrangements to improve health, safety and wellbeing procedures, processes and work instructions introduced from time to time.
Job Type: Casual

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Your Hart 2 Hart Community Participation
SERVICE AGREEMENT

 

Core and Capacity building budgets in your NDIS Plan can be used to access supports such as to assist a participant to engage in community, social and recreational activities during the week (including weekends and public holidays).

Your Hart 2 Hart Pty Ltd charge fees at the rate reflected in the NDIS Price Guide 2022-2023.

If transport is required, you will be charged 1:1 plus up to 60 minutes of travel from our head office in Melbourne CBD.  We offer a combination of the following supports:

Support worker using their own vehicle,  you will be required to pay $0.85 per km for the workers travel in their own vehicle (including when the participant is not in the vehicle).  Any tolls or parking fees will also be charged.

Your Hart to Hart partners with Uber.  All expenses in relation to Uber, will be billed back to your plan in hours.  We use this support for major sporting events and night time events.

The following are the costs for service for community participation in our groups:

 

Monday to Friday – 6:00am to 8:00pm:

1 support worker to 1 participant = $62.17 per hour

1 support worker to 2 participant = $34.82 per hour

1 support worker to 3 participant = $25.70 per hour

 

Monday to Friday – 8:00pm onwards to midnight

1 support worker to 1 participant = $68.50 per hour

1 support worker to 2 participant = $38.36 per hour

1 support worker to 3 participant = $28.31 per hour

 

Saturday

1 support worker to 1 participant = $87.51 per hour

1 support worker to 2 participant = $49.01 per hour

1 support worker to 3 participant = $36.17 per hour

 

Sunday

1 support worker to 1 participant = $112.85 per hour

1 support worker to 2 participant = $63.20 per hour

1 support worker to 3 participant = $46.64 per hour

 

Public Holiday

1 support worker to 1 participant = $138.20 per hour

1 support worker to 2 participant = $77.39 per hour

1 support worker to 3 participant = $57.12 per hour

 

Capacity building community participation

$70.87 per hour (no uber for weekend)

 

If there is less than 3 participants in the group, we will charge appropriately as per the above costs.

Your Rights

  • You have a right to be communicated with respect
  • You have a right to choose to give feedback
  • You have a right to accept or refuse service
  • You have a right to complain or express grievances about Your Hart 2 Hart or operations

 

Our rights

  • We have a right to be communicated with respectfully
  • Fellow participants have a right to be communicated with respect
  • We have a right to terminate service if the terms and conditions are not adhered to
  • If a worker thinks they are unsafe, they will discontinue or not proceed with the activity and the participant supported to return  home

 

Your responsibilities

  • To advise us of any changes to your contact details
  • Please bring along your pension card or companion card. If you don’t provide this, you may have to pay for the ticket to the group activity (if applicable)
  • To respect the rights, privacy and dignity of Your Hart 2 Hart staff and other participants
  • To take responsibility for yourself and the results of any decision you make
  • To not drink alcohol on any group outing
  • To make sure you stay with the group and advise staff if you need to leave the group for any reason
  • Make sure you behave in accordance with instructions from staff
  • Treat all group participants with respect and courtesy
  • Respect the privacy of group members and not exchange personal information such as addresses or telephone numbers
  • To advise staff if you have or believe you may have an infectious illness
  • To advise staff of any allergies or supports you require for safe participation
  • For late evening events you are required to have organised private transport or use Uber. This is to ensure safe return to your home after an event

 

COVID-19 restrictions

If you have a cough or any type of respiratory illness, please stay at home.  If you turn up to the group feeling ill, you will be asked to leave as we are required to facilitate a safe environment for all.

We take the health and safety of our staff and participants very seriously.  If you feel ill, please give us a call and provide a maximum of 7 days notice no charges will be made from your plan, unless the ticket has already been purchased.  When the ticket to an event is purchased and you cancel after this, you will be charged as if you are going to the event.

 

Terms and conditions

If you call this service or want us to do administrative work for the participant.  We will charge the 1:1 rate for time taken (charged in 15 minute increments).  This excludes the following:

Confirming group meeting time/uber pickup

Discussing what group the participant wants to do next

Completing the service agreement

 

If you need to cancel or postpone the appointment, please provide a minimum  of 7 days’ notice (unless it is a ticketed event as per above).  If the appointment is cancelled within this time, the total hours that was quoted as part of the service agreement, will be charged.  This will be charged from the core supports line item in the plan.  If it is raining, the event will still go ahead unless you hear from us.  If an event is not taking place, you will be advised prior to the event.

 

If a support worker needs to travel to your house for supports, a maximum of 60 minutes of funding will be charged from your core budget from our head office based on 1 to 1 ratio and the costs of uber related expenses (if required) will be charged to the core budget.

 

If the group activity program  of your choice involves high popularity events and the tickets require early purchase for participation,  you will be charged 100% of service hours for that support should you cancel.  This clause will relate to high popularity events where we need to book ahead of time to secure seats. These shifts are rostered for you and, for high demand events, we need customers to ensure that they can commit to participation in these events before booking service. As your ticket is not transferable if you book for the high demand event it is final and the 7 day notice period does not apply.

If your Plan Manager does not pay the invoices within 14 days of invoices been raised, you will not be able to be able to participate in the group activities until the account is paid up to date.

The  service agreement can be  completed once for each financial year. Signing this agreement confirms that  you are aware of the terms and conditions of this agreement.  We are able to accept emails from the participant as part of this service agreement if they would like to attend an activity.

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Your Hart 2 Hart Short Term Accommodation SERVICE AGREEMENT

 

Core support budgets in your NDIS Plan can be used to access short term accommodation (respite) during the week (including weekends and public holidays).

Your Hart 2 Hart Pty Ltd charge fees at the rate reflected in the NDIS Price Guide 2022-2023.

If transport is required, Your Hart to Hart partners with Uber.  All expenses in relation to Uber, will be billed back to your plan in hours on top of the Short Term Accommodation rate.

 

The following are the costs for service for short term accommodation (this includes our group activities if the participant would like to attend):

 

Monday to Friday:

1 support worker to 1 participant = $1928.20 per day

 

Saturday

1 support worker to 1 participant = $2465.80 per day

 

Sunday

1 support worker to 1 participant = $3124.12 per day

 

Public Holiday

1 support worker to 1 participant = $3782.44 per day

 

Your Rights

  • You have a right to be communicated with respect
  • You have a right to choose to give feedback
  • You have a right to accept or refuse service
  • You have a right to complain or express grievances about Your Hart 2 Hart or operations

 

Our rights

  • We have a right to be communicated with respectfully
  • Fellow participants have a right to be communicated with respect
  • We have a right to terminate service if the terms and conditions are not adhered to
  • If a worker thinks they are unsafe, they will discontinue or not proceed with the activity and the participant supported to return  home

 

Your responsibilities

  • To advise us of any changes to your contact details
  • Please bring along your pension card or companion card. If you don’t provide this, you may have to pay for the ticket to any group activity (if applicable)
  • To respect the rights, privacy and dignity of Your Hart 2 Hart staff and other participants
  • To take responsibility for yourself and the results of any decision you make
  • To not drink alcohol during your stay
  • Make sure you behave in accordance with instructions from staff
  • Respect the privacy of any participant and not exchange personal information such as addresses or telephone numbers
  • To advise staff if you have or believe you may have an infectious illness
  • To advise staff of any allergies or supports you require for safe participation
  • For late evening events you are required to have Uber support. This is to ensure safe return to your accommodation after an event

 

COVID-19 restrictions

We take the health and safety of our staff and participants very seriously.  If you feel ill, please give us a call and provide a maximum of 7 days’ notice,

 

Terms and conditions

If you need to cancel or postpone the appointment, please provide a minimum  of 7 days’ notice.  If the accommodation is cancelled within this time, the total hours that was quoted as part of the service agreement, will be charged.  This will be charged from the core supports line item in the plan.

 

If your short term accommodation lasts longer than 7 days, 2 separate invoices will be sent to the plan manager (if plan managed)

 

Self-Managed participants

If you are self-managed, you will be invoiced prior to the short term accommodation.  Payment of invoice will be required 1 week prior to the short term accommodation commencement date.

 

If no payment or proof of payment is made prior to the accommodation, the participant will be unable to attend.

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