Complaints Procedure

Your Hart2Hart Complaints Procedure

Complaints policy

Your Hart 2 Hart is committed to providing exceptional customer service.  All complaints are treated confidentially, impartially, investigated promptly and any recommendations for practice delivery implemented.

Your Hart 2 Hart encourages complaints and feedback about service delivered. All feedback is lodged and used to develop future processes. We aim to learn from any feedback from the complaints process and the complaints policy is part of our Continuous Quality Improvement process.

Your Hart 2 Hart Complaints procedure:

• We encourage customers to speak to the person involved if they are willing and feel able to do so.
• If an independent person is required, the complaint may be lodged verbally to Your Hart 2 Hart’s, Administration officer. This would then be referred to a Your Hart 2 Hart management team in an attempt to reach a satisfactory resolution
• If you are still not satisfied with how the complaint has been handled a written complaint may be lodged to: Your Hart 2 Hart management team. This complaint may be sent via email: [email protected]  or to the postal address:

Your Hart2Hart

Attention: Management team
Lvl 10/36 Marine Parade Commercial Office Towers

36 Marine Parade
SOUTHPORT, QLD 4215

A written complaint will be acknowledged within 7 days.

The matter will be responded to in writing within 21 days

A response will be made in writing by Your Hart 2 Hart, Management team